Terms of Service
Here's all you need to know about how we provide our services
In the event of any suspicion regarding illegal activity or improper use
of the product, TVLHHosting retains the full authority to access
customer data. The customer bears the ultimate responsibility of
ensuring the accuracy and currency of their account information. When
compelled or requested to hand over customer data files, TVLHHosting is
obligated to provide the initial reason for conducting such research.
The customer assumes full responsibility for their use of services
provided by TVLHHosting. TVLHHosting bears no liability for data or
content, and it is the customer's responsibility to ensure that their
data and content comply with legal and copyright regulations. Any
exceptions to this rule will be considered only if they conflict with
the Service Level Agreements.
In the event that the customer violates the relevant terms at any time,
TVLHHosting will issue a warning to the customer via email/discord. In
certain cases, the customer's account/server may be closed as a
consequence. TVLHHosting retains the right to delete the customer's
account/server and, under special circumstances, may suspend accounts
without prior warnings.
In the event of any disputes or chargebacks initiated against
TVLHHosting, it is our formal policy to proceed with the immediate
termination of all associated services for the implicated client. Such
actions are taken to maintain the integrity and operational standards of
our services. Clients are encouraged to reach out to our support team
for resolution before resorting to chargebacks or disputes.
TVLHHosting cannot be held liable for any data loss resulting from circumstances such as power failure, system failure, and similar events. The customer assumes full responsibility for all data and any potential loss of data.
TVLHHosting consistently confirms software terms on behalf of the customer.
TVLHHosting provides Windows on all VPSes at no additional cost.
However, it is the client's responsibility to activate Windows.
TVLHHosting cannot be held accountable for any issues or failures
related to the activation of Windows.
TVLHHosting provides a 24-hour refund window starting from the service
activation. If the customer is unsatisfied with the product, they can
contact TVLHHosting within this period to request a refund.
To cancel a product, you have the option to submit a cancellation
request either through email or by using our website/discord ticket
By utilizing our services, you acknowledge and agree to abide by all applicable laws and refrain from engaging in any unlawful or abusive activities, which include but are not limited to:
Any deliberate disruption to TVLHHosting's network or harm inflicted upon our customers is strictly prohibited. We retain the right to suspend or terminate your service if we determine that your usage violates any of the aforementioned activities.